Janet
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Hardware installation and maintenance
First Support Contact: the Help Desk Supported: Hardware installation and maintenance of company-owned and User Services approved computers, peripherals, display devices, printers, and scanners. T...
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Software Installation
This relates to installing specific software on computers by IT. First Support Contact: the Help Desk Supported: We support installing licensed software on company owned computers. Best Effort: ...
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Conference Rooms
You will need to provide your own laptop, tablet, or presentation-capable smartphone. Depending on your brand or model, you will need to bring an appropriate VGA adapter to connect your device to ...
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Report lost or stolen equipment
Lost computer or Cellphone If you have lost a computer or laptop, the first thing you should do is re-trace your steps, to try and remember where you may have left it. If you think you may have ...
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Can't login / Forgot my password
If you need help resetting you password, we can help by sending you a link to rest it. Visit Forgot Password Enter either the email address or username on the account Select Submit Check your inb...
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How to connect to the VPN
If your VPN doesn't work, or you're having problems with it, here's the latest connection info: VPN Connection information: 1.) Download widget. 2.) Install 3.) Log in 4.) Enjoy If you are stil...
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How can agents leverage knowledge to help customers?
You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...
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How do I publish my content in other languages?
If you have configured your Help Center to support multiple languages, you can publish content in your supported languages. Here's the workflow for localizing your Help Center content into other ...
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How do I customize my Help Center?
You can modify the look and feel of your Help Center by changing colors and fonts. See Branding your Help Center to learn how. You can also change the design of your Help Center. If you're comfort...
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What are these sections and articles doing here?
This FAQ is a section in the General category of your Help Center knowledge base. We created this category and a few common sections to help you get started with your Help Center. The knowledge ba...